Pawsket Privacy Policy

Last updated: October 30, 2021

Pawsket and its affiliates (hereafter referred to as Pawsket or WE or US or OUR) care about your privacy. This Privacy Policy (Privacy Policy) explains types of information collected from users of our site (the Site) or mobile application (the App) or other forms of contact such as but not limited to telephone or email (collectively referred to as Services, along with the Site and App), and how we use, store, and disclose your information. By choosing to access our Site and Services, you agree that you have read the following policy and agree to the collection, usage, and disclosure of the information we obtain during your usage of the Services.

Types of Information We Collect

  1. When you register for our Services, you will be asked to provide certain personal information, including but not limited to your name, shipping address, billing address, email address, telephone number, date of birth, or other identifying information. If Pawsket deems it necessary to verify your identity, we may request valid, official proof of identification, such as a national ID card, passport, residency visa or permit, or driver’s license.
  2. If you use your credit or debit card to pay for items purchased through the App, you will be asked to provide us with financial details such as your credit card number, expiry date, and security code. These details will be entered into the “My Account” section of your profile or during the order placement process. At no other time should you reveal your personal or financial information, in order to protect yourself from fraud. All credit and debit card details will not be shared in any way with third parties.
  3. We will record and store information about transactions made on the App. You can access prior transaction details in the My Orders section of the App.
  4. In order to help Services work properly, track usage trends and improve App development, certain identifying information about your computer and network may automatically be collected, such as but not limited to your IP address, browser type, software version, phone model, carrier information, pages accessed, times accessed, or other actions you take on our online Service.
  5. If you log on to our Services through a Social Media Service, you give us permission to access, store, and use any information provided to us through the permissions you have set with your Social Media Service provider. Pawsket will not be held liable for the privacy practices or content of your Social Media Service.
  6. There may be other information collection not specified here, such as interactions you have with our customer support team or when you choose to fill out a survey. We may also collect your ratings, comments, and reviews about the App. Note that any information collected for statistical or analytical purposes will be anonymized to protect your identity.

How We Use Your Information

Your data will only be used in the ways described hereunder:

  1. Your personal and financial information will be used to process transactions, such as accepting payment for orders and shipping products to you. We will also use the information you provide to contact you, such as responding to feedback or providing customer service.
  2. We may use the information you provide us to improve our Services, provide you with personalized recommendations, and customize your Site and App experience.
  3. We may contact you using the information provided to send you marketing communications or promotional offers via email, mail, or ads on Social Media networks. We may combine the information we collect from you with information your Social Media networks disclose about you in order to provide you with communications tailored to your interests.
  4. If you leave a review, send us feedback or photos of your pets, we may use your content for commercial purposes.
  5. Other uses: we may contact you to ask for your consent if we would like to use your information in some way not specified here.

Third Party Information Disclosure

Pawsket does not sell, rent, trade, or disclose your personal information to unrelated third parties except as described below in this Privacy Policy. In certain circumstances, we may be required to disclose your information, such as when required by legal authorities. There may be limited disclosure of your information in the following circumstances:

  1. We may disclose anonymized statistical data with third-party affiliates for advertising purposes.
  2. We may share information with third parties when necessary to support our Services. For example, third parties that fulfill orders, process payments, shippers and couriers, data analysts, or market researchers. These third parties are forbidden from using information that identifies you as an individual, except in cases of transaction fulfillment when your personal information is necessary.
  3. If you choose to use Pawsket’s veterinary referral service, we will need to share your pet’s information with the pharmacy or care providers in order to validate prescriptions and services. If necessary to your pet’s well-being, the pharmacy may share such information with the pharmaceutical manufacturer in order to facilitate treatment of your pet.
  4. In the event that a business transfer becomes necessary, Pawsket may disclose your information to affiliates as part of a merger, acquisition, sale, or transfer of assets belonging to us. This may happen in the unlikely event of insolvency, reorganization, or bankruptcy. If this occurs, any information transferred to a third party will be subject to the rules set forth in this Privacy Policy.
  5. If Pawsket is required to participate in a legal investigation that involves your personal information, we reserve the right to disclose your information in compliance with authorized governmental requests. We may also disclose information to third parties in order to detect, verify, prevent, or otherwise manage fraud and security concerns.

Children's Privacy

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this app or site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

Third Party Websites

The policies discussed in this Privacy Policy do not apply to any third-party websites advertised on our Site or App. If you require assistance, directly contact these sites for their privacy policies. Pawsket will not be held liable for privacy policies of third parties.

 

COOKIES AND INTEREST-BASED ADVERTISING

Tracking tools we use. We and our service providers collect information about users over time and across different websites and devices through the use of tracking tools including cookies, web beacons, clear GIFs, pixels, device identifiers and other online information-gathering tools (collectively, "cookies"). While the cookies that we use may change from time to time, we use cookies for the same purposes, including:

Interest based advertising. We and our service providers use cookies to learn about what ads you see, what ads you interact with, and other actions you take on our Services. This allows us to provide you with more useful and relevant ads on both Pawsket-owned and operated Services and unaffiliated services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as browsing or purchasing on our Sites or Apps, or visiting external sites or apps that contain our content or ads. In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (DAA) (a coalition of marketing and online advertising organizations). See "Advertising Preferences and Opt-out" below to opt-out of such advertising.

Third party advertising management partners may help us display tailored content to our customers' interests and serve interest-based advertising on our behalf. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may collect information through cookies about your browsing activity on our website to display interest-based ads. Also, some third-parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.

Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our Sites directly to your browser. They automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. The information practices of these advertisers and third-party websites are not covered by our Privacy Policy. Please contact them directly for more information about their privacy practices.

ADVERTISING PREFERENCES AND OPT-OUT

Cookies: The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you set your browser to limit or remove cookies or otherwise block our use of cookies, some Site features may be unavailable or unable to function properly. Your device may not give you the ability to control cookies. If you wish to block cookies on our App, you will need to delete the application from your mobile device.

Email marketing opt-out: If you wish to opt-out of any marketing email communications you may contact our customer service representatives at the phone number or email address below, under Questions (hello@pawsket.com). You also may follow unsubscribe instructions included in our promotional emails. Please note that removal of user information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information from our active records. If you unsubscribe from marketing communications, you will continue to receive transactional communications, such as email or text notifications about your order status, recall information and other administrative information. Your information will remain in our database, but will be marked as inactive so you do not receive marketing materials from us.

Interest-based advertising opt-out: You may opt-out of our targeted advertising and the targeted advertising of certain providers by visiting the DAA consumer opt-out page at https://www.aboutads.info/choices. Also, you can generally opt-out of receiving personalized ads from member of the Network Advertising Initiative (NAI) by visiting the NAI consumer opt-out page at http://optout.networkadvertising.org/?c=1#!/. Opting out will not mean that you will no longer receive our ads, rather, it just means that those ads will not be targeted to you based upon data collected from you on our online Services.

Apps opt-out: You may use the DAA's AppChoices program to opt-out of certain interest-based advertising in apps (see: https://youradchoices.com/appchoices). You may also select a system level advertising preference feature on your device to opt out your device from interest-based advertising in apps. On Apple iOS devices, system level advertising preference may be accessed via Settings – Privacy – Advertising – Limit Ad Tracking. On Android devices, open the Google Settings app from your app drawer or from your operating system's settings menu, tap Ads, and select "Opt-out of Interest-based ads.

Facebook opt-out: Facebook may provide you with the ability to opt-out of certain advertising practices. See https://www.facebook.com/help/1075880512458213/?helpref=hc_fnav. However, we are unable to control Facebook's practices or disclosures. To opt-out of data collection by other Social Media Services, you should review that provider's privacy practices.

Mobile location settings: If you access our Services through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device's location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

Do-Not-Track: Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. Our online Services do not support "do not track" preferences that may be available in your browser and are not capable of satisfying the preference you set.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. In addition, please note that we do not control the communication channel you choose to communicate with us and cannot guarantee secure information transmission.

DATA RETENTION

We may retain your data for as long as we believe there is a business, legal or security reason for doing so, even if you are no longer an active customer.

 

HOW TO UPDATE INFORMATION

You may correct or update information collected about you through our Services by contacting us at the email address noted at the end of this Privacy Policy below, or by editing your information and preferences on the "Your Account" and "Profile and Password" pages. Following receipt of a request from you, we will take reasonable steps to update or correct your information.

We Do Not Sell Personal Information. Pawsket does not “sell” any personal information of our consumers as defined under the CCPA.

We have various procedures to verify that you are authorized to make the requests above. You can designate an authorized agent to make these requests on your behalf, though we will need to verify the authority of such agent pursuant to our reasonable procedure.

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes and to process transactions and facilitate customer requests. We do not discriminate against you for exercising any of your rights above, though we are not able to provide some services to you without such information.

CHANGES TO THIS POLICY

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time and without prior notice. If we make any changes, we will change the Last updated date above and post the new Privacy Policy here: https://pawsket.com/privacy-policy You should consult this Privacy Policy regularly for any changes.

GOVERNING LAW

By choosing to visit our Services, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the Egypt, without reference to the choice of law or conflicts of law principles thereof, and will be subject to the dispute resolution clause contained in the Terms of Use applicable to the Services. This Privacy Policy is incorporated into, and subject to, the Pawsket Terms of Use.

QUESTIONS

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

+2 - 01101133304
Hello@pawsket.com

 

Data Deletion Request

 

Request for erasure of personal data

We retain and process minimal personal data of our users, all of which is pseudonymous data, being data relating to a single unidentified person. For our purposes, the data we collect includes a unique pseudonymous identifier (your User ID); your user preferences; and milestones related to your gameplay. This is set out in our privacy policy.

We are therefore unable to isolate your data from our other players’ pseudonymous data profiles without a means of connecting you to your respective profile. This is part of our effort to create products and services which are private by design. Once the game is deleted by a player, the User ID is lost and so there are no means by which we can deduce which profile is yours.

In accordance with our data retention policy, if the user profile is not accessed by a user for a period of time, it is moved to our inactive database. If after one year that data is still not used, it is permanently deleted.

Erasing personal data

Set out below are some measures you can take to ensure we do not further process your personal data, help you manage your settings and administer your consent withdrawal request for both iOS and Android.

 

1.     You can delete the application from your phone and not re-download it. If you do choose to download it again in the future, do not accept personalised ads when prompted.

 

2.     You can edit personalised ad settings on your device.

 

For iOS:

Limit Ad Tracking on your device by:

1.     Open the Settings App

2.     Tap Privacy

3.     Scroll down to the bottom of the page and tap Advertising

4.     Toggle the Limit Ad Tracking switch on

 

After enabling Limit Ad Tracking, you will be able to clear the tracking data from your personal advertising identifier:

1.     Open the Settings App

2.     Tap Privacy

3.     Scroll down to the bottom of the page and tap Advertising

4.     Tap Reset Advertising Identifier

5.     When prompted, tap Reset Advertising Identifier

For iOS 14 or later versions:

Limit Ad Tracking on your device by:

1.     Open the Settings App

2.     Tap Privacy

3.     Scroll down to the bottom of the page and tap Apple Advertising

4.     Toggle the Personalised Ad switch off

You can turn off location-based iAds which will stop you from receiving advertisements based on your current location:

1.     Open the Settings App

2.     Tap Privacy

3.     Tap Location Services

4.     Scroll down to the bottom of the page and tap System Services

5.     Toggle the Location-Based iAds switch off

 

For ANDROID:

Limit Ad tracking on your device by:

1.     Open the Settings App

2.     Search for Google services as depending on the device this may not appear on the main screen

3.     Tap Ads

4.     Turn on Opt out of Ads Personalization

 

Under this menu you can also reset the advertising identifier that is currently assigned to them.